Technical Communication - Advanced logo

About the workshop

Based on popular demand, Write2Users has developed a 1-day advanced class for experienced technical communicators. The agenda takes a head dive into key topics such as project and content planning, topic based authoring and single sourcing. The class aims to dig deeper into these topics and provide new inspiration for the content development process.

The students will work together on designing a TOC for a software application which is still in the beta phase.

Optionally, students can submit a documentation project for review after the training. The two instructors will return a detailed written feedback report to each student.

Target audience

The target audience is technical communicators/information developers with min. 3 years of experience.

Agenda and learning points

The agenda is alternating between teacher presentations and student exercises.

Topic Learning points
The Cycle and the Cylinder
  • Time-dependent activities
  • Time-independent activities
Content planning
  • Learning the whiteboarding method
  • Categorize information
  • Outline the TOC
  • System flowcharts
Topic based authoring
  • Learning topic based authoring
  • Information architecture
  • Content types
Single sourcing
  • Learning to single source
  • Benefits of single sourcing
  • Real-life implementations
Content development
  • The elements in the writing phase
  • Applied Simplified Technical English (STE)
  • Writing for localization
Quality assurance
  • Technical reviews
  • Copy editing and peer reviews
  • Create an editorial calendar


Per Frederiksen

Per Frederiksen

Owner and founder of Write2Users

20 years experience in technical communication
Certified Madcap trainer and consultant
Localization Manager since 1997
Software trainer since 1997
Highly Commended Award in eHelp Online Help competition

Mette Nyberg

Mette Nyberg

Senior Technical Writer at Schneider Electric A/S, Denmark

20 years under her belt within technical communication
3 times STC award winner (online Help, Tutorial, a book)
International STC judge
Localization responsible since 1997
Managed doc teams at Microsoft

Photos from previous workshops