User Experience
Just a few years ago, user-friendliness and usability were buzzwords taken most seriously by the usability society.
Today, the user expects a smooth and intuitive user experience when working with software applications or websites. Clumsy web forms and below standard e-commerce sites are becoming more and more rare on the web.
Per Frederiksen has been the sparring partner of many, many software developers, mainly in the
design of software applications.
Systematic user interface guidelines are key to developing consistent software applications and websites. W2U will offer mini-seminars focusing on how you develop interface rules and stick to them.
Testing the usability of software applications, websites or documentation is not difficult. With Techsmith Morae you can record all user actions – webcam, audio, keystrokes, mouse movements, etc. Test how your users are really using your software before you release it on the market.
Technical Communication
Technical Communication is a core skill at Write2Users (W2U). With more than 20 years experience in the field, Per Frederiksen will be able to elevate your user documentation to the next level.
W2U has chosen Madcap Software as its software partner for technical communication solutions. The Madcap product line is unsurpassed in functionality and caters for all the needs of the modern day Technical Communicator. The industry has looked for a true single sourcing tool for decades and now it’s finally here.
To get the full benefit of the Madcap products, you need some training. Per Frederiksen is a Certified Flare Trainer and W2U will offer public workshops and onsite training at regular intervals. Coaching agreements and documentation reviews are popular after the initial Flare training.
Together with Senior Technical Writer, Mette Nyberg, W2U offers a series of Technical Communication Workshops.
Other services include:
• Information Analysis Services
• Design and Content Review
Visualization
When the software and documentation are packed and ready to go, you need to inform your customers about the product.
Per Frederiksen has been a software trainer for 15 years. This experience has given Per great insight into how training is done most efficiently. How do you get the right mix of trainer presentation and hands-on exercises? How do you mix classroom training with training videos?
In recent years web-based training has won wide acceptance. Training videos are now a natural part of the delivery of a new software version. W2U has extensive experience with the Techsmith Camtasia Studio video recording tool.
Camtasia Studio provides all you need to create stunning, high-quality videos:
• Video editing storyboard
• Callouts in the video for easy tracking
• Zoom in/Zoom out
• Table of Contents (TOC)
• Searchable captions
W2U can also deliver top quality websites in
cooperation with top notch web designers.
Localization
When a company wants to compete in the global market, localization quickly becomes a cornerstone in the strategy.
In a software company, localization starts with the user interface in the application. Later on, user documentation and web documents must be translated.
The most professional solution for localizing the user interface today is Alchemy CATALYST. The product features an excellent Translation Memory™ solution. The translator can reuse existing user interface translations, making the end result more accurate and consistent.
With the Layout Manager, CATALYST will also help you fix those time-consuming layout problems in language versions. CATALYST can be fully integrated in the build process of your software, thus automating the many repetitive tasks involved in localization.
How do you obtain consistency in translations of Word documents, HTML files, Help files, PDF files and more? The answer is easy – feed Alchemy CATALYST with the documents you want to localize. Start localizing the first document and watch how CATALYST gradually builds up a memory with translated phrases and allows you to reuse them.
Once the translation is completed, the translator can extract a localized version in the original format – No loss of layout or style information.
